Frequently Asked Questions

People contact our customer service and often ask the same question over and over again. Here is a summary of the most common questions (and answers):

1. How long does it take for my order to arrive?

Our order processing time is 1-3 days and transit time is 5-8 days.

2. 2. Can I track my order?

Yes, once the order has been shipped, you will receive a separate email with your tracking code. You can then use it on this page https://carmenmodas.com/pages/tracking

3. Is shipping free?

Yeah.

4. My order is delayed, what should I do?

Please allow up to 3 additional days for delivery. If your package still hasn't arrived, please get your order number and contact us at atencion@carmenmodas.com.

5. Have you got the wrong size or color?

Same as above: please take photos of the incorrect items and contact our customer service, preferably within 24 hours after receiving the package. We understand that it is annoying and we will do our best to solve it.

Contact

CARMEN MODAS a company of:

Oldara Corp

6060 SW 63rd Ave
South Miami
Florida
33143
USA